Your questions, answered honestly.
Straight answers about your journey to the House of Allah. No scripts. No pressure.
Money & Payments
How is my money protected?
Your money is not paid directly to us or to any agency. It is held in a secure, regulated escrow account and only released when services — your visa, flight, and hotel — are verified as delivered. Zero risk of fraud.
Can I pay in installments?
Yes. Secure your Hajj slot with just 10% down, then pay the remaining balance in interest-free installments over 6 or 12 months with the Pay Small Small engine.
What happens if the Naira devalues?
Your final price is locked against Naira devaluation from the day you book. What you commit to is what you pay.
Is there a refund if my visa is not approved?
Yes — 100% of your money back. No questions asked. Your life savings are protected.
Hotels & Accommodation
Are your hotel distances accurate?
Every hotel distance to the Haram is GPS-verified. If the distance is off by more than 100 meters, we refund 25% of your accommodation cost. No other agency in Nigeria makes this guarantee.
What hotels do you use?
We use hotels registered in the Saudi Ministry Portal, ranging from 2-3 star economy options to 5-star hotels connected to the Haram — all within verified distance of the Grand Mosque.
Visa & Documents
Is my Hajj or Umrah visa guaranteed?
We process your Saudi visa through our NAHCON-licensed partner, AIA KURAWA Travels. If your visa is not approved by Saudi authorities, you get 100% of your money back.
Which airports do you fly from?
Direct flights from Lagos, Kano, and Abuja to Jeddah are included in every package.
How can I verify my visa or ticket?
Use our free RUH 360 Trust Check tools to verify agent licenses, visa status, and ticket validity before you travel.
The Journey
Do you cater for elderly or disabled pilgrims?
Yes. Our Wings of Mercy and Accessible packages include physiotherapy preparation, medical accompaniment, wheelchair assistance, and modified ritual guidance. No one is left behind.
How can my family follow me during the journey?
Real-time pilgrim GPS tracking gives your family peace of mind throughout your stay in Saudi Arabia.
What support is available during the pilgrimage?
24/7 WhatsApp support, a dedicated guide, ground transport, and real-time guidance for Tawaf, Sa'i, Mina, Arafat, Muzdalifah, and Jamarat.
After the Journey
What is the Digital Legacy Vault?
A secure place to store your will, duas, and video messages for your family — giving them closure long after your journey.
What happens after I return?
You receive a reflection journal, continued community support, post-trip follow-up, and lifetime access to the RUH 360 community.